ZDS Toolkit for HP PPM Kintana

ZDS

By: Dave Goodall ZDS custom scripts and data mining tools that can help your Kintana / Mercury ITG / HP PPM system work more efficiently. You can run the tools on your system or we can run them for you on our systems as a service.

Demand Metrics
	Service levels for Kintana 'Demand' workflows resolve to how fast decisions get made. The Demand metrics tool quantifies precisely which of your Demand workflow steps are bottlenecks, and which users are holding up decisions for the team. You can use this information to design out workflow bottlenecks and establish practices for regular monitoring and deletion of aging requests.

Deploy Metrics

Service levels for Kintana deployment workflows resolve to just one thing: what percentage of migrations fail? The Deploy metrics tool is unique in it's ability to identify the key components that add up to the overall failure rate, and drill down to individual failures to ensure that the results are accurate. We supply the information you need to base an action plan for improving your deployment service levels, and generate a new target service level.

Kintana Security
	Securing your Kintana system once you have a model is not difficult, and for a medium sized installation might take about a week. The result is easy account administration, a simple to understand access scheme the Remedy help desk can communicate to the users, and one less 'x' mark on the auditor's report.

To view an on-line demonstration please call or email Dave Goodall

at 714 993 1267 dave.goodall@gmail.com